At 1to1 Kitchen and Bath, we accept returns for both defective and non-defective products, subject to the conditions outlined below.
2. Return Eligibility
Return requests must be made within 5 days of delivery.
Only new, unused, and unassembled products are eligible for return.
All items must be in original, unopened packaging and in resalable condition.
All returns require prior authorization before being brought back.
Short return windows and strict “new condition” requirements are standard in the cabinetry industry due to handling and resale limitations (Frugal Cabinets Online)
3. Defective or Damaged Products
If your product is defective or arrives damaged:
You must notify us within 48 hours of delivery
Provide photos and a description of the issue
We will offer:
Replacement
Repair
Refund (if applicable)
Claims submitted outside this timeframe may not be accepted.
4. Non-Defective Returns
For non-defective returns:
Products must meet all eligibility conditions (new, unused, unopened)
A 25% restocking fee will be deducted from the refund
Original delivery and shipping fees are non-refundable
Restocking fees are commonly used to cover handling, inspection, and repackaging costs (RefundPolicy.Help)
5. Exchanges
We accept exchanges under the following conditions:
Exchanges are only available for in-stock products
Cabinets must be:
In original, unopened boxes
In resalable condition
Exchange requests must be made within the 5-day return window
Opened or assembled cabinets are not eligible for exchange.
6. Return Method
All approved returns must be completed in-store
Customers must contact us first to receive return authorization instructions
Returns sent or attempted without approval may be refused.
7. Non-Returnable Items
The following items are not eligible for return:
Assembled or installed cabinets
Opened cabinet boxes
Custom or special-order products
Clearance or final sale items
Products not in new condition
8. Refunds
Refunds are processed after inspection and approval of returned items
Approved refunds will be issued to the original payment method within 10 business days
Restocking fees and any applicable charges will be deducted
9. Order Cancellations
Orders may be canceled within 24 hours of purchase
After this period, cancellations may not be guaranteed if processing has begun
10. Policy Review Notice
The return policy information provided is subject to internal review to ensure consistency with our website and business practices. This review process may take up to 10 days.
11. Agreement
By purchasing from 1to1 Kitchen and Bath, you acknowledge and agree to the terms of this Return & Refund Policy.
